1. Knowledge Base
  2. Getting Started
  3. What are the key features of a virtual events platform?

What level of support can I expect?

Virtual events platforms generally offer the following support options: 

  • Live troubleshooting, especially during the event 
  • 24/7 support 
  • Multiple methods to obtain support, e.g. live chat, email, telephone 
  • Training & onboarding 
  • Knowledge base and online resources 

No matter how prepared you are for your virtual event, like in-person events, the chances of running into problems is always possible, even likely. Since everything is done online the likelihood of technical errors are much higher than at an in-person event. That’s why ensuring that your virtual events provider offers live troubleshooting, especially during the event, is a must.