Virtual events platforms generally offer the following support options:
- Live troubleshooting, especially during the event
- 24/7 support
- Multiple methods to obtain support, e.g. live chat, email, telephone
- Training & onboarding
- Knowledge base and online resources
No matter how prepared you are for your virtual event, like in-person events, the chances of running into problems is always possible, even likely. Since everything is done online the likelihood of technical errors are much higher than at an in-person event. That’s why ensuring that your virtual events provider offers live troubleshooting, especially during the event, is a must.